Adobe Solution Partner

April 6, 2010

ColdFusion Support Plans

Filed under: Business of Software, ColdFusion, Miscellaneous, Performance — Patrick Quinn @ 2:12 pm

For the past decade, our team here at Webapper has been delivering specialized software services focused on ColdFusion performance and stability. Up until now, we had only offered that expertise in the form of “retail” consulting services. This model works roughly like conventional medicine–wait until you’re sick, then call a doctor. Sure, docs can do some pretty impressive things these days, and similarly our engineers have tuned and stabilized more ColdFusion systems than anyone on the globe over the past decade. But, it sure would be nice not to get sick in the first place! So, in December, we launched formal ColdFusion support plans, designed to provide proactive performance engineering for ColdFusion systems. Here’s how we put the plans together:

  • First, work for 10 years to become the very best at solving ColdFusion performance and stability problems.
  • Along the way, create a suite of services that’s complete–addressing any performance and stability need for a ColdFusion system (application-layer, server-level, data tier, network-layer, etc.).
  • Next, find out what ColdFusion customers really want in terms of support. In 2009, we worked with key ColdFusion hosting partners, and also conducted a survey of our thousands of ColdFusion customers, in order to find out what folks wanted and needed.
  • Refine, rinse, repeat. We put all of this together–our knowledge of the limited effectiveness of the reactive approach to performance and stability problems, the feedback we’d gotten from partners and customers about the “typical” support plan experience, and about the kind of support deemed both useful and flexible–and then we worked with some former senior management for “official” ColdFusion support services from Allaire/Macromedia/Adobe to put together something new, and better.
  • Launch! In December, we launched our formal support plans for ColdFusion.

Here’s a brochure site we put up describing the plans:

There’s a lot of information there, but, please don’t hesitate to contact us to discuss any and all details. We’ve tried to clarify/simplify information about the plans as much as possible, but, nothing beats hearing it live from a ColdFusion performance engineer with 10 years of experience in the trenches of ColdFusion engineering.

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