Webapper provides application development services to SaaS startups and emerging organizations. Our blog includes articles on core concepts, industry news, and important trends in SaaS.
The 90-Day SaaS Customer Success Framework
Creating excitement isn't always easy, but the impact of hitting the "aha moment" and celebrating it can pay big dividends. Imagine if you just closed a $50K annual deal. Champagne is flowing, the sales team is celebrating, and then... crickets. Three months later, that same customer is asking for a refund. The harsh reality is that most SaaS churn happens in the first 90 days, and it's destroying your growth trajectory. Let's take a shot at improving with a 90-day SaaS customer success framework.