Struggling to decide where AI should replace humans in your SaaS and where it absolutely shouldn’t? This article introduces the IMPACT framework for AI HITL vs. pure automation, giving you a practical way to classify workflows into automated, human-in-the-loop, and human-led zones. You’ll get a 6-step roadmap and best practices to improve efficiency without sacrificing customer trust.
Balancing scope, cost, and time has always tested SaaS leaders. But today’s infinite feature requests, rising tech debt, and investor pressure make the SaaS Iron Triangle harder than ever. Learn how AI is helping CEOs turn gut decisions into strategic confidence.
AI features are supposed to be your SaaS growth engine—but for many products, they’re quietly driving churn. This post explains why traditional SaaS playbooks break for AI-native products, how “AI-driven churn” shows up in your metrics, and the concrete steps you can take to reset expectations, redesign AI experiences, and build retention strategies built specifically for AI behaviors.
